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Frequently Asked Questions
Where is the property located?
What floor plans are available?
Town Surprise offers four townhome floorplans: the Atlanta, Boston, and Chicago, each with 2 bedrooms and 2.5 bathrooms, and the Dallas, a spacious 3-bedroom, 2.5-bathroom layout.
What amenities does the property offer?
Town Surprise residents enjoy a community swimming pool, a dog park, grilling stations, gated access, and attached garages in every home.
What apartment features are included in each home?
Every Town Surprise townhome includes an attached garage, a convenient powder room, a private patio, a washer and dryer, and spacious cabinets and kitchen islands.
What makes this apartment community unique?
Town Surprise stands out with its attached garages, townhome-style floor plans with private patios and kitchen islands, a community pool, a dog park, and no breed restrictions, all in the heart of Surprise, AZ.
Does the property offer green space or outdoor areas?
Town Surprise does not have a large on-site park or lawn, but residents enjoy a community pool area, grilling stations, a dog park, and private patios. Surprise Community Park and other nearby parks are also close by for extra green space.
Are private yards available?
Town Surprise homes feature private patios rather than fenced yards, giving you your own outdoor space. We also have no breed restrictions, so your dog is welcome.
Does the property host resident events?
Yes, Town Surprise hosts resident events so neighbors can meet and connect. Contact our leasing office for upcoming event details.
How do I apply for an apartment?
You can apply for a Town Surprise townhome online by clicking 'Apply Now at the top of our website! Please call our leasing office for help getting started.
What documents are required to apply?
To apply, you will need a valid government-issued photo ID and proof of income, such as recent pay stubs or an offer letter.
What screening criteria are used during the application process?
Town Surprise requires applicants to have a monthly income of at least 2.5 times the monthly rent and to pass a background check.
Are background checks required?
Yes, a background check is required for all Town Surprise applicants as part of the screening process.
Are guarantors accepted?
Yes, Town Surprise accepts guarantors for applicants who need additional qualification support.
Are applicants with prior evictions considered?
Applicants with prior evictions may be considered at Town Surprise if they provide a guarantor. Please contact the Leasing Office for full details.
How long does the approval process take?
Applications at Town Surprise are typically processed within 48 hours once all required documents are submitted.
What move-in procedures should I know about?
Before move-in at Town Surprise, you will need to provide proof of renters insurance and set up your electric service. Our leasing team will walk you through the rest of the move-in process.
Can residents transfer to another apartment home within the community?
Yes, current Town Surprise residents may transfer to another townhome within the community, subject to availability and specified terms/ requirements.
What lease terms are available?
Town Surprise offers flexible lease terms ranging from 7 to 15 months to fit your schedule.
Are short-term lease options available?
Yes, Town Surprise offers short-term lease options with an applicable short-term fee. Please contact the Leasing Office for full details.
Are income restrictions or affordable housing options available?
Town Surprise is a market-rate community without income restrictions. Applicants must have a monthly income of at least 2.5 times the monthly rent.
What is required for the security deposit?
The security deposit at Town Surprise is $750 for approved applicants. Applicants who are conditionally approved may have a deposit of $1,000 to $1,500.
What additional monthly fees should I expect?
In addition to rent, Town Surprise residents pay a $3 monthly pest control fee, plus usage-based utilities and pet rent if applicable.
Are utilities included in rent?
Utilities at Town Surprise are usage-based, so your monthly cost depends on how much you use. Contact our leasing office for details on which utilities apply.
Is internet or cable service available?
Yes, Cox internet and cable service is available at Town Surprise.
Are move-in specials or leasing incentives available?
Please contact our leasing office to confirm current availability, terms, and applicable leasing specials.
Is renters insurance required?
Yes, renters insurance is required as a resident.
What is the policy for early lease termination?
If you end your Town Surprise lease early, the termination fee is two times the monthly rent plus any concession you received.
What major employers are located nearby?
Town Surprise is close to major employers across Surprise and the West Valley, including the City of Surprise, Dysart Unified School District, Banner Health, Dignity Health, Walmart, Target, Costco, Fry's Food and Drug, and Home Depot. Convenient access to Bell Road, Grand Avenue (US-60), and Loop 303 makes commuting simple.
What schools serve the community?
Town Surprise is served by Kingswood Elementary School (K - 8), and Valley Vista High School (9 - 12) in the Dysart Unified School District.
What shopping, dining, and entertainment options are nearby?
Town Surprise is near Target, Walmart, and Aldi for shopping, along with local steakhouses and taco and Mexican restaurants. For entertainment, enjoy Harkins movie theater, a bowling alley, Surprise Community Park, and the nearby recreation center with movie nights, swimming, and tennis.
Are parks, trails, or recreational opportunities nearby?
Yes, Town Surprise is close to Surprise Community Park, the nearby recreation center with swimming and tennis, and other local parks, trails, and recreational opportunities.
Is public transportation available nearby?
Yes, public transportation is available near Town Surprise, including the Surprise Park and Ride.
How close is the property to major highways and commuter routes?
Town Surprise is within 5 miles of major highways and commuter routes, including Bell Road, Grand Avenue (US-60), and Loop 303, making it easy to get around the West Valley.
Are hospitals and healthcare facilities nearby?
Yes, several healthcare facilities are near Town Surprise, including the Dignity Health Arizona General emergency room on Bell Road, Banner Urgent Care on Bell Road, and the Banner Health Center on Statler Boulevard.
How do residents submit maintenance requests?
Town Surprise residents can submit maintenance requests through our online resident portal or by calling the leasing office.
Is 24-hour emergency maintenance available?
Yes, Town Surprise offers 24-hour emergency maintenance for urgent issues.
What is the typical maintenance response time?
Non-emergency maintenance requests at Town Surprise are typically completed within 48 hours.
Is there an online resident portal?
Yes, Town Surprise has an online resident portal where you can pay rent, submit maintenance requests, and communicate with our team.
How are noise concerns handled?
Noise concerns at Town Surprise are handled by our courtesy patrol, and you can also report issues to the leasing office.
What pest control services are provided?
Town Surprise uses Eliminex for professional pest control services, covered by a $3 monthly pest control fee.
Is the property pet-friendly?
Yes, Town Surprise is pet-friendly and welcomes your furry family members.
What types of pets are allowed?
Town Surprise welcomes all types of pets, subject to our pet policy. Contact the leasing office with any questions about specific animals.
Are there breed or weight restrictions?
Town Surprise has no breed restrictions. Contact our leasing office to confirm any weight or pet-count guidelines.
What pet fees and monthly pet rent apply?
Pet rent at Town Surprise is $45 per month, with a $250 non-refundable pet fee.
Are there pet-friendly amenities nearby?
Yes, Town Surprise has an on-site dog park, and nearby Surprise parks offer more places to walk your pet.
Are there nearby parks or trails for pets?
Yes, our on-site dog park and nearby Surprise Community Park and local trails are great for pets. Please follow posted pet rules.
What parking options are available for residents?
Town Surprise offers attached garages and parking in front of each resident's home.
Is covered parking available?
Town Surprise does not offer covered carports, but every home has an attached garage for covered parking.
Are garages available?
Yes, every Town Surprise townhome has an attached garage.
Is guest parking available?
Yes, guest parking is available at Town Surprise.
How does visitor parking work?
Visitors at Town Surprise may park in front of the home they are visiting.
Are ride-share and public transportation options available nearby?
Yes, the Surprise Park and Ride is nearby, and ride-share services are also available for getting around Surprise and the West Valley.
How can I schedule a tour?
You can schedule a tour of Town Surprise on our website or by calling our leasing office.
Do you offer virtual tours?
Yes, Town Surprise offers virtual tours so you can explore our townhomes from anywhere.
What are the leasing office hours?
The Town Surprise leasing office is open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 10 a.m. to 5 p.m.
How can I contact the leasing office?
You can contact the Town Surprise leasing office by phone (602-783-8682, email, or by using the Contact Us form on our website. Visit us in-person at 16830 N 141st Ave, Surprise, AZ 85374.
What amenities does the property offer?
Town Surprise residents enjoy a community swimming pool, a dog park, grilling stations, gated access, and attached garages in every home.
What apartment features are included in each home?
Every Town Surprise townhome includes an attached garage, a powder room, a private patio, a washer and dryer, and spacious cabinets and kitchen islands.
Does the property have a swimming pool?
Yes, Town Surprise has a community swimming pool for residents.
Does the property have a fitness center or gym?
Town Surprise does not have an on-site fitness center, but the nearby recreation center offers swimming and tennis, and nearby Surprise parks provide space for outdoor exercise.
Does the property offer a clubhouse or resident lounge?
Town Surprise does not have a clubhouse or resident lounge, but residents can gather at the community pool area.
Are coworking spaces or business centers available?
Town Surprise does not have a coworking space or business center, but Cox internet is available for working from home.
Does the property have outdoor gathering areas?
Yes, residents can gather at the Town Surprise pool area, which also has grilling stations.
Are grilling stations or outdoor kitchens available?
Yes, Town Surprise has an outdoor kitchen grilling station for residents.
Does the property offer package lockers or package receiving services?
Town Surprise does not currently offer package lockers or package receiving services.
Is there a dog park or pet wash station?
Town Surprise has an on-site dog park but does not have a pet wash station.
Does the property offer on-site laundry facilities?
Town Surprise does not have on-site laundry facilities, but every home includes its own in-unit washer and dryer.
Are washers and dryers included in the apartment homes?
Yes, a washer and dryer are included in every Town Surprise townhome.
Does the property provide storage options?
Town Surprise does not offer separate storage units, but each home has an attached garage, spacious interior spaces and cabinets.
Are furnished apartments available?
No, furnished townhomes are not available at Town Surprise.
Does the property offer gated access or controlled entry?
Yes, Town Surprise offers gated access.
Does the property have elevators?
No, there are no elevators onsite.
Are there EV charging stations available?
No, there are no EV charging stations onsite.